BRITANNIC 0800 247 1738

BATHROOMS - HOMECARE - MOBILITY

Frequently asked Questions and
Conditions of Sale

  • About BRITANNIC

    • Britannic  are a family owned company, who believe in advising our clients on getting the right product for them and not just selling anything to make the sale.(No high pressure salesman) .

    • We offer a full range of Bathrooms, Walk-in Baths and Walk- in Showers to the more traditional bathroom suites, ..

    • Daily Living aids...

    • Bathroom supplies

    • Bathroom Furniture

    • Disability products


  • Delivery & Delivery Charges:
    • We aim to dispatch all ordeers within 48hrs for Daily Living Products and Bathroom Supplies mon - fri
    • Bathroom suites, walk in bath etc..(larger items) up to 14 working days
    • Installation of goods will be arranged directly with customer
      • Our delivery charges are as stated in the following map
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        Prices as stated on item for sale
      • Band A Covers the following areas: Most of England, parts of Wales and parts of Scotland.
      • Band B Covers the following areas: ALL Postcodes Starting TR, PL TQ, EX, LD, AB, DD and KY.
        Parts of the following postcodes fall into Band B: PO (Isle of Wight), TA, SA, SY, LL, DG, KA, PA, PH and IV.
      • Band C Covers the following areas: All of Ireland. ALL Postcodes Starting BT, IM, KW and ZE
        Parts of the following postcodes fall into Band C: PA, PH and IV.

        PLEASE NOTE: Band C is listed under 'Other Courier or Delivery: Ireland'. This includes all of the areas listed in Band C (the red area of the map) and not just Ireland.

      • If you are unsure which delivery Band you live in, please send us your postcode and we will let you know which by return of email. This will be within one working day, but usually much quicker.

    • Collections:
      • Collection is available to all of our buyers upon appointment only.
      • We ask for 24 hours notice for collection so that we can make sure the item is ready for you.

      Returns Policy and Warranty Information:

      • PLEASE CHECK ITEMS CAREFULLY UPON DELIVERY
      • All of our items (unless otherwise stated) come with a 14 day warranty.
      • If an item is damaged when delivered to you, or you change your mind and the item is unused, we will collect and refund the price paid for the item or replace it if stock is available.(postage charges may apply) 
      • If the item is under its warranty period and the item is faulty, Arrange for repair or supply an alternative product or refund. This decision will remain at the companies discretion.
      • Items deemed to be "misused" or "tampered with" will have their warranty classed as "void".
      • Depending on the item and nature of the fault, a repair may be carried out on your own premises or at Britannic's repair facility. This will be at the companies discretion.

    • Payment:
        We accept the following payment methods:-
      • Paypal - The link for paying will be supplied to the buyer via shopping cart checkout  and /or winning bidder via an email from eBay.
      • Credit / Debit cards
      • Personal Cheque, Postal orders and Bankers Drafts. - The address to send these to will be included in an email to the buyer or found on our contact page.
      • If payment is not received within 7 days of the date of sale, we reserve the right to re-sell the item without notice.
      • Please make sure your contact details are accurate as we will not be able to contact you if they aren't

    • Questions:
      • Please feel free to ask us any questions via e-mail or phone
      •  You will also be able to find information on the contact us page. 

    • Cancellations:
      • Under the sale of goods act - distance selling regulations. You have the right to cancel the order within 7 days of receipt. If the item has already been delivered it must be unused and in its original packaging with all accessories included. If you require us to collect the item then we will charge carriage at our standard rate.